Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1) How do I know my order has been confirmed?

Once you have placed your order via COD or Prepaid options, you will receive a confirmation email and WhatsApp message. You can also check your order details and status in the "My Account - My Orders" section on our website or app.

2) How do I check the current status of my orders?

After placing your order, you will receive an email and WhatsApp message with tracking details. Simply click on the provided links to check the status of your order. You can also track your order status in the "My Account - My Orders" section on our website or app.

3) How can I cancel an order after placing it?

You can cancel your order in three ways:

  1. Email us at support@superconcepts.co.in.
  2. Cancel when you receive a confirmation call from our team.
  3. For COD orders, click the cancel option in the WhatsApp confirmation message.

4) What is the expected delivery time?

  • Metro Cities: 2 to 3 days
  • Rest of India: 3 to 6 days
  • Mumbai Pin-codes: 1 to 2 days

5) What payment options are accepted at Super Concepts?

We accept the following payment methods:

  • Debit Card
  • Credit Card
  • Net Banking
  • Wallets
  • UPI
  • Paytm
  • Pay Later
  • EMI
  • Cash on Delivery (COD)

6) How do I contact customer service?

You can contact our customer service in the following ways:

  • DM us on Instagram @superconcepts
  • Email us at support@superconcepts.co.in
  • WhatsApp us at +91 77384 11070


7) How to take a Super Concepts franchise or distributorship?

Currently, we do not offer any offline channels or franchise models. For any ideas or exploration in this regard, please email us at umang@superconcepts.co.in. We will connect with you to discuss further.